It is divided into different chapters, each of which deals with a distinct aspect of retail, transport and invoicing. These changes will save taxpayers and passengers well beyond the life of the existing franchise and ultimately save millions of pounds. I believe that this is a necessary step to improve the efficiency of the rail network and reduce the cost of train travel for all. The latest published version of the TSA (version 10.1) was released on January 31, 2017 and updated the following sections of the TSA (version 10.0), previously released on September 29, 2015: we also ensured that London Midland elevators are in service if the stations are not occupied. LM will also improve safety at stations, including by providing updated video surveillance at 11 stations, and will provide additional shelters and improved signage as a condition of this clearance. The Ticketing & Settlement Agreement (TSA) defines the various agreements concluded between operators with regard to passenger transport and the retail trade of tickets. ii) We received an unprecedented number of responses (9,000+) to the consultation on RWG proposals. We also received representations from local government leaders, MPs and members of the London Assembly. The vast majority of these responses did not approve the proposals. We rejected these proposals due to concerns about ATMs, cash transactions and the operation of Stationshosts, and asked GTR to develop and develop a clearer proposal. GTR has changed its plans due to our concerns and has decided to pilot the changes it will make to some stations before planning a new expansion. As a result of our proposals, passengers can continue to buy the same choice of tickets and train cards that they can buy today.

They are also protected against any future proposals to make further changes to station facilities and staffing. The amended plans address almost all of the concerns of passengers. The changes reflect the change in the way passengers buy tickets, choosing more to buy their tickets online or at TICKET MACHINES, and the approved changes generally do not affect stations during periods when the cashier currently sells more than 12 tickets per hour. . . .

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