The complainant`s bank vault was discovered open. This was communicated to the complainant after 16 months of access to the record by the complainant. The State Commission found that the bank would be required to replace the loss due to a lack of services. The Commission decided that the bank providing a safe must ensure the security of the safe. Even if the complainant does not ensure that the locker is closed, the bank must ensure, at the end of the day, that all lockers are closed in accordance with its own procedure. The lock supplier claimed that the locker key cannot be removed without locking the locker. Thus, the Commission argued that the bank should be held liable to the complainant. .